The problem
Interviews, objections and customer language stay attached to one account or one call. The pattern across them is what the company needed.
What goes in the repository
- Segments
- Problems
- Objections
- Workflows
- Interviews
- Customer language
- Market patterns
- Important account context
customers/ ├── index.md ├── segments/ ├── problems/ ├── interviews/ └── patterns/
Why an open repository helps
Patterns that outlive a single account can be reused by product, support and sales from the same source.
How Okide helps
Okide holds segments, problems and interviews as linked knowledge, so the pattern is editable by the people who heard it.
Humans and agents, same files
Product, support and sales agents can draw from the same maintained customer understanding instead of separate copies.
OPEN BY DEFAULT
Keep the repository. Change the tools around it.
One conversation is an anecdote. A maintained pattern is context. Okide helps you work with the repository without turning it into an Okide-only format.